Privacy Policy

Privacy Policy — Effective 01/11/2025

Controller
iLab TN / Innovation Lab Tunisia
Trading as: iLab TN
Email: ilabtunisia.official@gmail.com
Phones: +21644391669 / +21650338629
Address: AV. Mejida Boulila, Immeuble El Mokhtar, Sfax, Tunisia
Website: https://ilab.tn

1. Introduction

We respect your privacy. This Privacy Policy explains how iLab TN (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our website and services. Therefore, please read it carefully. If you do not agree, stop using the site and contact us.

2. Personal data we collect

We collect only the data we need to provide services and to communicate with you. Specifically:

  • Identity & contact data: name, email, phone number, postal address (when provided).
  • Account data: username and password if you register an account.
  • Transaction data: payment and invoice details when payments occur.
  • Technical & usage data: IP address, device and browser type, pages visited, referrer, and analytics logs.
  • Communications: messages sent through contact forms, email, or direct messages.
  • Other data: any information you provide when you apply for services, proposals, or partnerships.

3. How we collect data

We collect data in three ways:

  1. Directly from you, when you fill forms, email us, register, or place an order.
  2. Automatically, when you visit the site (cookies and server logs).
  3. From third parties and service providers that process data on our behalf.

4. Purposes and legal bases for processing

We process your data for clear purposes and on lawful grounds:

  • To provide services and respond to requests. (performance of a contract)
  • To manage accounts and process payments. (performance of a contract / legal obligation)
  • To send service updates or marketing where you consent. (consent)
  • To improve and secure our website. (legitimate interests)
  • To meet legal or regulatory obligations. (legal obligation)

We limit processing to what is necessary for these purposes.

5. Third-party services and processors

We use third-party providers to host the site, analyze usage, send emails, and process payments. For example, we may use Google Analytics, Google Fonts, Mailchimp, Stripe, PayPal, hosting providers, and other processors. These providers process data under our instruction. Additionally, we may add or change providers as needed; we will ensure appropriate contracts and safeguards are in place.

6. Cookies and tracking technologies

We use cookies and similar technologies to operate the site and improve your experience. You can manage cookies through your browser settings or via any cookie banner we display. However, note that disabling some cookies may limit site functionality.

7. Data retention

We retain personal data only as long as necessary. Specifically, we keep your data until you request deletion, unless law requires longer retention. Therefore, if you request deletion, we will remove your data unless an exception applies (for example to resolve disputes or meet legal obligations).

8. International transfers

We may transfer data outside Tunisia. For transfers to the European Union / European Economic Area (EU/EEA — European Union / European Economic Area) or other jurisdictions, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legal measures when required.

9. Your rights and how to exercise them

You have rights under applicable law. These include the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion;
  • restrict or object to processing;
  • request data portability;
  • withdraw consent where processing relied on consent.

To exercise any right, contact us at ilabtunisia.official@gmail.com or contact our privacy team at firas.bchir@ilab.tn or oussema.lamine@ilab.tn. We will respond without undue delay and in any event within timeframes required by law.

10. Children and age policy

Our services are intended for all ages. However, we do not knowingly collect personal data from children under 18. If we learn that we have collected data from a child in violation of law, we will promptly delete it. If you believe we hold a child’s data, contact us.

11. Security measures

We apply reasonable technical and organizational measures to protect personal data against accidental loss, misuse, and unauthorized access. Nevertheless, no internet system is fully secure. Therefore, we cannot guarantee absolute security. If a data breach occurs, we will act in line with legal obligations and notify affected individuals as required.

12. Changes to this Policy

We review this Privacy Policy regularly. If we update it, we will post the revised version on this page and update the effective date. In addition, where required by law, we will seek your consent for material changes.

13. Contact and data protection officer (DPO)

For privacy questions or to make a data request contact:
Email: ilabtunisia.official@gmail.com
Phones: +21644391669 / +21650338629
DPO / Privacy contacts: firas.bchir@ilab.tn and oussema.lamine@ilab.tn
Address: AV. Mejida Boulila, Immeuble El Mokhtar, Sfax, Tunisia

14. Governing law

This Policy and our processing of personal data follow the laws of Tunisia.

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