Effective Date: 01/11/2025
1. Definitions
“Services” refers to the activities described on our website and agreed with clients. These include prototyping, 3D products, web development, app development, branding, social media administration, startup incubation, innovation workshops, electronics, and all related services.
“User” or “you” refers to any visitor, client, or customer who uses our website or Services.
2. Scope of Services
We provide the Services listed on our website. In addition, project-specific deliverables, timelines, and fees appear in separate written agreements. These documents prevail when a project requires unique terms.
3. Registration and Accounts
You may create an account to access certain features. When doing so, you must provide accurate information and keep your login details secure.
You are responsible for all actions performed through your account.
We may suspend or close accounts that violate these Terms or disrupt normal operations.
4. Payments and Refunds
Where payments apply, you agree to pay all listed fees.
Our refund and resolution policy is simple:
- You may modify your product on your own after delivery.
- However, if a product is defective or damaged, you must contact us within three (3) days of receiving it.
- We will then review the issue and provide a suitable solution.
Certain paid services may include additional refund rules noted in the related project agreement.
5. User Obligations and Prohibited Uses
You agree to use our website and Services lawfully.
You must not:
- Upload illegal or harmful content
- Interfere with systems, data, or security
- Attempt to access restricted areas
- Engage in activity that harms iLab TN or other users
6. Intellectual Property
All content on the website—including text, images, logos, designs, software, and documentation—is owned by or licensed to iLab TN.
Unless we give written permission, you may not copy, reproduce, distribute, or create derivative works from our materials.
For customer projects, intellectual-property ownership follows the specific project agreement. By default, ownership remains with iLab TN unless we agree otherwise in writing.
7. Liability and Disclaimers
We provide the website and Services “as is” and “as available.”
To the fullest extent allowed by law, iLab TN makes no warranties—express or implied.
Our liability is limited as allowed by Tunisian law.
We are not responsible for indirect, incidental, consequential, or punitive damages.
The liability cap is: N/A.
8. Termination
We may suspend or terminate access to the website or Services at any time if you violate these Terms or if legitimate business reasons require such action.
9. Governing Law and Dispute Resolution
These Terms follow the laws of Tunisia.
Any dispute connected to these Terms falls under the exclusive jurisdiction of the Courts of Tunisia.
10. Changes to These Terms
We may update these Terms at any time. When we do, we will publish the revised version on the website with a new effective date.
By continuing to use the site, you accept the updated Terms.
11. Contact Information
For questions related to these Terms or our Services, contact us at:
Email: ilabtunisia.official@gmail.com
Phone: +21644391669 / +21650338629
Address: AV. Majida Boulila, Immeuble El Mokhtar, Sfax, Tunisia